Legal
Returns, Refunds & Cancellation Policy
How to return a product, request a refund or cancel an order with Prescripta Pharmacy.
1. Prescription medicines
Prescription medicines cannot be returned or refunded once dispensed, except in the unlikely event of a dispensing error or damaged product. This is required by UK pharmacy law to protect patient safety.
2. Over-the-counter and shop products
Unopened, unused over-the-counter products can be returned within 14 days of receipt. Items must be in their original packaging and in a resaleable condition. We cannot accept returns of opened, used or perishable items.
3. Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours. We will arrange a replacement or refund and cover the cost of return postage.
4. Cancelling an order
You can cancel a shop order before it has been dispatched. For prescription requests, cancellation may not be possible once the item has been prepared or dispensed. Contact our team as soon as possible.
5. How to request a refund
Contact our support team with your order number and a brief description of the issue. Refunds are processed to the original payment method within 5-10 working days of approval.
Last updated: 18 August 2026.