Legal
Delivery Policy
How we pack, dispatch and deliver your prescriptions and shop orders.
1. Dispensing and dispatch
Prescription items are dispensed by our registered pharmacy team once a valid prescription is received and clinically checked. We aim to dispatch within 48 hours of approval, but this may vary during busy periods.
2. Delivery options
We offer standard and tracked UK delivery options. Delivery fees and estimated timescales are shown at checkout. We do not offer international delivery.
3. Tracking your order
Tracked delivery includes a tracking number. You can also view the status of your order in your Prescripta account.
4. Packaging and safety
Medicines are packed discreetly and securely, with tamper-evident seals where appropriate. Refrigerated items are sent in temperature-controlled packaging.
5. Missed deliveries
If a delivery is missed, the courier will leave a card or send a notification with instructions for re-delivery or collection. Please ensure your delivery address is correct and someone is available to receive temperature-sensitive items.
6. Delivery issues
If your order has not arrived within the expected timeframe, or arrives damaged, please contact us within 48 hours so we can investigate with the courier and arrange a replacement if needed.
Last updated: 18 August 2026.