Legal
Complaints
If something has gone wrong, we want to put it right. Here is how to raise a complaint and what we will do next.
1. Raise it with us first
Please contact our pharmacy team as soon as possible. Most concerns can be resolved quickly once we know about them. You can use the contact form on our website or call the pharmacy.
2. What to include
To help us investigate, please provide your name, order or prescription number, a description of what happened, and what you would like us to do. Our team will acknowledge your complaint within 2 working days.
3. How we resolve complaints
We will look into your complaint, speak to the staff involved, and respond with an explanation and any steps we are taking. We aim to resolve most complaints within 10 working days.
4. External bodies
If you are not satisfied with our response, you can contact the General Pharmaceutical Council (GPhC) or the NHS England Customer Contact Centre for NHS-related matters. Details are available on the GPhC website.
Last updated: 18 August 2026.